Question 1

How much does a memorial program cost?

Accepted Answer

8-page saddle-stitched booklet: 25 for $189, 50 for $249, 75 for $319, 100 for $379, 150 for $529, 200 for $679. 12-page saddle-stitched booklet: 25 for $219, 50 for $299, 75 for $389, 100 for $469, 150 for $649, 200 for $879. Bifold: 25 for $149, 50 for $179, 75 for $209, 100 for $239, 150 for $289, 200 for $339. Printed prices include printing and standard shipping. Sales tax is based on the ship-to address and is added at checkout. The print-ready PDF alone is $49. Standard, about 4 business days. Express, 2 to 3 business days is $69 more, once, on a printed order.

Question 2

When can printed copies arrive?

Accepted Answer

Standard, about 4 business days. About 4 business days door to door, in the United States only. Express, 2 to 3 business days. Express arrives in 2 to 3 business days. The arrival window shown at checkout is an estimate. An approval after 11am Eastern Time, or on a day that is not a business day, starts counting the next business day. If the service is too soon, add the PDF ($49) and take that file to a local printer. The printer sets its own timing and price. We do not control that timing, and we do not promise it.

Question 3

What if I only need a PDF?

Accepted Answer

The PDF is a separate product at $49. You can download it after you approve the proof, and it is refundable until you download it. You can take the file to a local printer. The printer sets its own timing and price.

Question 4

Can you refund an order or reprint it?

Accepted Answer

You can cancel for a full refund any time before the order goes to print. Once you have approved the proof and the order has been printed, we cannot accept a return or a refund for a change of mind. If we introduce an error that was not in the approved proof, or the order arrives damaged or misprinted, we reprint it free. If a reprint cannot arrive in time for the service, we refund the order. Email us within 7 days of delivery with your order number and photos. If you paid for Express and the order arrives after the window shown at checkout because of something we did, we refund the $69 Express fee. The $49 PDF is refundable until you download it.

Question 5

How do I change the words or the name?

Accepted Answer

Open the draft link. No account is required. You can edit every line, regenerate one section, and undo. Please check names, dates, and places before you approve. The writing uses only the facts you give.

Question 6

How do I find an order?

Accepted Answer

In the help chat, send the order number and the email on the order. We confirm a match only. We cannot change the order from chat.

Question 7

What do you keep about me?

Accepted Answer

We collect your name, email, shipping address for printed orders, order details, the photos and text you upload, and support notes. We use them only to make, print, and ship your order and to answer support. We share photos and text with our print partner and our AI text provider only to produce the order. We never sell your information, and we do not use your photos or text to train AI models. Shopify processes payment, and we never see your full card number. We delete uploaded photos within 90 days after delivery unless you ask us to keep the draft.

Question 8

What if I need a person?

Accepted Answer

If a refund, a damaged or late order, or anything uncertain comes up, leave your name, email, order number, and a short note. We reply within one business day. A person steps in when a refund, a reprint, or a damaged order needs one.

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