Refund and Reprint Policy

Before your order goes to print

Nothing prints until you approve your proof. You can cancel and get a full refund any time before your order goes to print, including after you approve the proof if printing has not started yet. Email support@bookletbuddy.com as soon as you can, and include your order number.

After your order is printed

Every program is made for one person and one service, so we cannot accept returns or give refunds for a change of mind once you have approved the proof and the order has been printed. Please read every name, date, and word on the proof carefully before you approve it. The approved proof is what we print.

When something goes wrong on our side

We will make it right, at no cost to you, if:

• we introduce an error that was not in the proof you approved, or
• your order arrives damaged, or
• your order arrives misprinted.

In these cases we reprint your order free. If a reprint cannot reach you in time for the service, we refund the order instead.

To report a problem, email us within 7 days of delivery. Please include your order number and clear photos showing the error, damage, or misprint. Photos help us fix it quickly.

Late Express orders

If you paid for Express and your order arrives after the delivery window shown at checkout because of something we did, we refund the $69 Express fee.

Print-ready PDF

The $49 print-ready PDF is refundable until you download it. Once the file has been downloaded, we cannot refund it, because the product has been delivered in full.

How refunds are paid

Payments are processed by Shopify. Approved refunds are returned to the payment method you used at checkout. Your bank or card issuer decides how long it takes for the refund to appear on your statement.

Contact us

We reply within one business day. Write to support@bookletbuddy.com. We do not offer phone support.